Refund Policy

Last updated: November 1, 2026

30-day money-back guarantee

New purchases are covered by a 30-day money-back guarantee. If you are not satisfied with our work, contact us within 30 days of the order and tell us what the problem is. We will first try to put it right. If we cannot, we will refund you.

How to request a refund

Email info@onyxglobal.site or call (888) 291-6024 with your order details and the reason. We will confirm your request and reply with the next steps.

Refund method and timing

Approved refunds go back to the original payment method. They are processed within up to 30 business days, depending on your bank or card issuer.

Non-delivery

If you have not received your delivery, tell us in writing within 30 days of the order. Delivery emails can be blocked by mail filters, so please check spam folders first, and we will resend or provide another way to receive the files.

Errors and defects

If you report an error or defect, we will correct it within 72 hours of the report. If we cannot, you can choose a full refund or a replacement of similar value. We may need temporary access to your website or hosting to find and fix a problem, and delays in providing access can delay the fix.

Work not as described

If the delivered work does not match what was described in your package or proposal, report it within 30 days of the order with details of the difference.

Cancellations

You can cancel before work begins for a full refund. Once work has started, the 30-day guarantee above applies.

Contact

Onyx Global LLC, 9523 Lavergne Ave, Skokie, IL 60077, USA. (888) 291-6024 · info@onyxglobal.site.