Frequently asked questions
Quick answers before you call.
What does Onyx Global do?
We build websites and apps, connect business software, automate repetitive work, provide data analytics, IT consulting and social media management, and teach teams to use AI tools.
How long does it take to get my website?
Package orders are delivered digitally within 1–7 days of the order and of us receiving the content we need from you. Larger or custom projects have their timeline in the written proposal.
What happens if I want changes?
Each package lists the number of design revisions included. Extra revisions can be quoted.
Do I own my website and logo?
Yes, once you have paid in full. Logo packages include the copyright. We keep our general methods and know-how.
Are hosting and domain names included?
Not unless your quote says so. We can advise on hosting and domain registration, and these are paid to the provider.
Do you guarantee SEO or social media results?
No. Rankings and audience growth depend on search engines, competition and many other factors. We agree clear deliverables instead.
Do you guarantee results from AI or automation?
No. Results depend on your business and how the tools are used. We agree scope and deliverables in writing.
Is my business information safe with you?
We only ask for the information needed for the job and tell you why. We can sign a confidentiality agreement on request. See our Privacy Policy.
What is your refund policy?
New purchases are covered by a 30-day money-back guarantee. Details are in the Refund Policy.
How do I get a quote?
Call (888) 291-6024 or use the contact form.
Still have a question?
Call us and a person will answer.