Delivery Policy

Last updated: November 1, 2026

Digital delivery

All our services are delivered digitally over the internet. We do not ship physical goods.

Package orders

Package orders are delivered within 1–7 days of the order date, provided we have received the content and information we need from you. Delivery is by email, a shared download link or a hand-over to your hosting, depending on the service.

Custom and larger projects

Timelines for custom work, mobile apps, integrations, automation and AI services are set out in the written proposal. If a date will slip on our side, we will tell you as soon as we know.

What we need from you

To stay on schedule we may need text, logos, images, access to your accounts or answers to questions. Delays in receiving these can move the delivery date.

Not received something?

Check your spam folder, then contact us. Non-delivery claims must be made within 30 days of the order. See the Refund Policy.

Contact

Onyx Global LLC, 9523 Lavergne Ave, Skokie, IL 60077, USA. (888) 291-6024 · info@onyxglobal.site.